At Sorin Tours, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your order, please review our refund and return policy below.
Return Eligibility
You may request a return or refund within 7 calendar days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Process
To initiate a return, please contact us within 7 days of delivery at [email protected] with your order details and reason for return. Our team will guide you through the next steps.
Refunds
Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 to 10 business days. Refunds will be made using the original payment method.
Non-Returnable Items
Due to hygiene and safety reasons, certain items may not be eligible for return or refund. If your item is non-returnable, it will be clearly mentioned on the product page.
Late or Missing Refunds
If you haven’t received your refund after 10 business days of approval, please contact us at [email protected] for assistance.
Order Cancellation
Orders can be cancelled only before shipment. If you wish to cancel your order, please contact us immediately at [email protected].